Registration and support

Have you recently purchased a used Yushin robot? If so, congratulations! Savvy shoppers know that Yushin robots retain their value well and will provide you with many years of reliable operation. Please read on and allow us to guide you to the support you will need to get maximum value from your purchase.

• Record your robots’ model and serial numbers and register with Yushin America with the form below.
• New customers who register their pre-owned robots with YAI are eligible for free PDF versions of their operations, maintenance, and parts manuals. Please request at the time you register your robot.
• Get operator and maintenance training for your new robot. Click here for Training Details and Pricing
• Need installation or service support? Click Field Services to find out more!
• Got a great deal on a Yushin robot only to discover it had a cracked touch screen? Click In-House Repairs to find out more!
• Keep your Yushin robot running at peak performance and save money with our Preventative Maintenance Plans, click on the tab to find out more!

Once again, thank you for your purchase of a pre-owned Yushin robot. Yushin robots are praised for their industry-best longevity and we at Yushin America stand ready to support your pre-owned equipment now and for many years to come.

Please enter your contact information and information for the pre-owned Yushin robots you have acquired in the form below. You may register up to three robots on a single form.

Register your Pre-Owned Robot here

Upon submitting this form, please expect two follow-up emails – one each from Yushin Tech Support and Yushin Parts Sales Support – within 1 to 2 business days. Both departments will address your “Immediate Requirements” based on the nature of your request, and also provide contact information in case further correspondence is required.

Huge inventory and fast response

Whether you are considering an order of spares for common parts or need an emergency replacement part right away, the Yushin America Parts Department is always prepared with a comprehensive in-house parts inventory and turnaround times as fast as Next Day Early AM UPS shipping allows.

Our knowledgeable Parts Department technicians have decades of experience and Yushin America’s million-dollar-plus parts inventory to put together handy spare parts kits for your particular robots or quickly help you find exactly which parts you need in an emergency.

For fast Parts Dept. support, please contact
webparts@yushin.com
Tel: (401) 463-1800, choose option 1 or enter Extension 3451
Direct 1: (401) 463-1812
Direct 2: (401) 463-1813
Fax: (401) 463-1814

The key to continued reliability

In addition to on-site maintenance and service, Yushin America’s Service Dept. offers in-house repairs of hand-held controllers, touch screens and different robot components.  Just contact us for a repair quote and then ship your defective components to Yushin America’s headquarters in Rhode Island for fast, Yushin-certified service.

Standard repair rates are below:

Hand-held Controller Repair:
Repair Evaluation – $155.00 each (this fee is waived if the repair is completed by YAI)
Repair Fee – cost of parts needed and labor
Products – HOPII, HOPIII, HOPIII-M, HOPIII-G, HOP Five
Note: For HOPIII-G hand-held controllers that cannot be repaired, the motherboard can be replaced for a fee of $620.00 each.

Interface Box Repair:
Repair Evaluation – $155.00 each (this fee is waived if the repair is completed by YAI)
Repair Fee – cost of parts needed and labor
Products – HOPII, HOPIII, HOPIII-M, HOPIII-G, HOP Five

Touch Screen Repair:
Repair Evaluation – $200.00 each (this fee is waived if the repair is completed by YAI)
Repair Fee – cost of parts needed and labor
Products – VN-EA, VNX, RA, RC, YA, YC

PC/AT Repair:
Repair Evaluation – $200.00 each (this fee is waived if the repair is completed by YAI)
Repair Fee – cost of parts needed and labor
Products – VN-EA, VNX, RA, RC

NC/ID Data & Program:
NC/ID Data or Program Copy – $300.00 each
NC/ID Data or Program Copy for HOP Five, YC, YA – $330.00 each
NC/ID Data or Program Copy for RA, RC – $390.00 each

Shipping charges are not included in the above prices.
Pricing is subject to change based on availability of parts.

To request a repair, please contact::
dferland@yushin.com
Tel: (401) 463-1800, Extension 3332
Dir: (401) 490-4952
Fax: (401) 463-1810

Save Money and Downtime with Preventative Maintenance

Preventative Maintenance provided by Yushin America can supplement your own in-house maintenance department.  Our certified technicians will provide you with cost-effective maintenance programs for your Yushin equipment.  Properly maintained robots have a longer life cycle and experience less downtime.  Anybody in the plastics industry will know that downtime can be costly: assuming an average stopped line cost of $75/hour, one unexpected 12-hour downtime for repairs would cost $900.00!

PM functions include:

• Removal of any  dirt or grime from the robot, E.O.A.T. and controller
• Check for signs of wear or damage on the bearings and rails and grease where applicable
• Adjust belt tension
• Clean filters
• Confirm all fasteners are secure, including nuts, bolts, tie wraps and the pedestal and spacer
• Check pneumatics for leaks or damaged or loose fittings: FRL, exhaust manifolds vacuum units and E.O.A.T.
• Check all cables for visible damage and verify signals from the sensors to the controller
• Check control box, relays in the interface box and all interlocks to the press
• Ensure that cycle time is optimized by adjusting daylight on the IMM and speeds and timers on the robot
• Ensure smooth operation of the robot by adjusting cushions and speed controls on valves
• Report any damaged or wearing parts to the customer, advise which should be replaced and assist with ordering parts from Yushin

PREVENTATIVE MAINTENANCE SERVICE PLANS

Annually:
$400.00 per HOP
$550.00 per robot

Semi-annually:
$700.00 per HOP
$1,050.00 per robot

Quarterly:
$1,200.00 per HOP
$1,800.00 per robot

Multiple unit discounts can be quoted on a per-site basis.
Pricing is subject to change without notice.

For more information or to schedule a service visit, please contact:
webservice@yushin.com
Tel: (401) 463-1800, choose option 2 or enter Extension 3395
Dir: (401) 490-4972
Fax: (401) 463-1814